Quality Award, Unsung Heroines

A team of inspectors has given Pendine Park top marks – with our team of housekeepers being singled out for special praise.

Fifteen years ago Pendine Park was the first nursing home in the United Kingdom to be awarded British Standard 5750, now known as ISO 0002. The inspectors from quality assurance accreditation have been back to Pendine Park for their annual review to make sure their standards are still up to scratch. Their report said: “The general picture is of a good and effective control, with a high level of commitment from all staff.

“The organization has demonstrated the establishment and tracking of appropriate key performance objectives and targets and monitored progress towards their achievement. “It is evident that the housekeeping in all Homes is to an excellent standard”, added the inspectors.

Proprietor Mario Kreft was delighted that Pendine Park had retained its ISO9002 quality accreditation for the 15th consecutive year.  He said: “ We are committed to the ISO standard and approach because it gives us the structure not only to meet national regulatory requirements but importantly assists us in developing our services above that. “That’s why we’re delighted that we have yet again met the standard and exceeded it. “We’re particularly pleased that our nursing care services did not require any corrective actions and that housekeeping operation was described as exemplary.

“The housekeepers are all very committed and they do an important job – you couldn’t have a care homer running well without an excellent team of housekeepers and here ours rank as the best. They are often unsung heroines so it’s great that their important contribution has been recognized in this way”.